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Director of Driver Operations

 

Director of Driver Operations

Who we are

HopSkipDrive is a mission-driven company that makes life easier for busy families by getting kids where they need to go safely and dependably. We match families with highly-vetted CareDrivers, who have a minimum of 5 years of childcare experience and must pass a mom-approved, rigorous 15-point certification process, which includes extensive background checks, fingerprinting, DMV checks, driver training, and meeting every single driver in person.

We were founded by 3 working moms who have 8 kids among them and who developed HopSkipDrive as a solution to their own problems getting kids where they needed to go.  We are a VC-backed company with investment and involvement from nearly every major LA investor including Upfront Ventures, Greycroft and Pritzker, with more than $20M in funding.

We are based in downtown LA. Our mission, our enormous market potential, our team and the technology challenges we are solving make HopSkipDrive one of LA’s hottest startups and an all-around awesome place to work.

Who you are

We want A+ players who are looking for a challenging and rewarding experience. We are defining a new category in an incredibly fast-moving market. This is not a lifestyle job. This will be the hardest, most demanding, most exhilarating job you will ever have. It will also be the most rewarding.

At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking.  We are building a team of creative problem-solvers from many different backgrounds.

As Director of Driver Operations you will be responsible for the efficiency of the HopSkipDrive marketplace and for nurturing and growing our most valuable asset: our CareDriver community. You are a business leader that can utilize a variety of skills to move the needle. You’ll flex your strategic and analytical muscles aligning local supply & demand, your marketing acumen recruiting new CareDrivers and engaging existing ones, your operations expertise developing efficiency enhancements to better utilize our resources, and your heart for customer service as the leader of the CareDriver community, always remembering that our ultimate goal is that every ride is delivered safely and with excellence.  

You’ll use data and our robust reporting systems to develop a roadmap of initiatives and lead an amazing team to execute against them. You’ll be a player-coach with a “no job too small, no problem too big” attitude.

Your Primary Responsibilities

  • Own the end-to-end driver experience and be the internal advocate for CareDrivers’ needs
  • Manage and optimize budget for both driver acquisition and retention to ensure the supply of drivers is sufficient to satisfy growing demand
  • Collaborate with marketing to develop an efficient acquisition funnel fed by effective driver recruitment campaigns
  • Develop process improvements to increase efficiency of driver recruitment, onboarding, or management
  • Drive results and engage the team as a hands-on leader by effectively motivating, inspiring, and driving them to exceed their expectations for performance, learning, and career progression
  • Develop both short and long-term loyalty, engagement, and incentive programs
  • Develop programs and policies to improve the safety, reliability, and profitability of the CareDriver community
  • Support the Customer Service and Driver Operations teams by providing escalation support for our CareDriver community

Your Qualifications

  • Bachelor’s degree from a top university, MBA or related graduate degree preferred
  • 5+ years leadership experience as a general manager or demonstrating multi-disciplinary skills in marketing, operations, or management consulting roles
  • Strong business acumen and analytical skills
  • Demonstrated ability to conduct difficult conversations with empathy and professionalism
  • Proven ability to establish KPIs and project timelines and deliver against them
  • Strong organizational, written and oral communication skills
  • Superior integrity and ethics, with great follow-through, as well as excitement for joining a startup environment with a high level of growth, ambiguity and change

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity.  In addition, we offer competitive market comp, BYOD technology reimbursement, unlimited vacation, FSA, medical, dental and vision, 401(k), weekly catered lunches, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential.

 

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