Weekend Live Operations Agent
Who we are
HopSkipDrive is a mission-driven company that makes life easier for busy families by getting kids where they need to go safely and dependably. We match families with highly-vetted CareDrivers, who have a minimum of 5 years of childcare experience and must pass a mom-approved, rigorous 15-point certification process, which includes extensive background checks, fingerprinting, DMV checks, driver training, and meeting every single driver in person.
We were founded by 3 working moms who have 8 kids among them and who developed HopSkipDrive as a solution to their own problems getting kids where they needed to go. We are a VC-backed company with investment and involvement from nearly every major LA investor including Upfront Ventures, Greycroft and Pritzker, with more than $20M in funding.
We are based in downtown LA. Our mission, our enormous market potential, our team and the technology challenges we are solving make HopSkipDrive one of LA’s hottest startups and an all-around awesome place to work.
Who you are
At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.
Our Live Operations Agents exude calm under extreme pressure, and strive to be a beacon of comfort for our drivers, parents, and riders. The ideal candidate has experience in customer service, is a master of multitasking, and has excellent people skills. Proficiency in Excel, Word, Google Docs, and Zendesk is a plus.
This position is part-time up to 20 hours per week, and will require weekend shifts. Hours fluctuate with seasonality of business. You will work remotely but must be located in California or Wisconsin. You must provide your own technology.
What you will get
We offer competitive market compensation, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space.